Why even paid seats aren’t guaranteed: The lesson one passenger learned on a Pune-Bengaluru flight

What Happened

A Pune-Bengaluru flight passenger was denied boarding despite purchasing a specific seat nine days in advance because he skipped web check-in. Airlines overbook flights to ensure no empty seats depart, prioritizing passengers who complete online check-in. DGCA guidelines permit limited overbooking to maximize flight capacity and revenue management.

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